Cloud Nest Hosting Refund Policy
Effective October 3, 2026. For refund requests, contact support@cloudnesthosting.net or submit a ticket through your client account. Include your service and invoice number.
30-day guarantee for new hosting
New hosting-only service includes a 30-day money-back guarantee. Request a refund within 30 days of the initial hosting service start date. This guarantee applies to new hosting service only, not renewals or Website + Care subscriptions.
Website design, build and setup
Website design, build and setup fees are non-refundable once work has begun. Completed work is non-refundable.
Website + Care subscriptions
Monthly Website + Care charges are non-refundable once the applicable service period has begun. Cancelling stops future renewals; it does not automatically refund a service period already underway. The new-hosting guarantee does not apply to Website + Care. Contact us before purchasing an annual Website + Care subscription if you need clarification about cancellation or refund eligibility.
Excluded charges
Domain registrations, domain renewals, third-party licenses and services, and completed work are non-refundable. These exclusions apply even when those items are purchased alongside eligible hosting.
Requesting cancellation
Submit a cancellation request in your client account before your next renewal date to stop future recurring charges. Request any eligible refund separately. We will review the request against this policy and contact you through your account or email.
Nothing in this policy limits rights or refunds required by applicable law.