Cloud Nest Hosting Terms of Service
Effective October 3, 2026. These terms describe hosting and website services provided by Cloud Nest Hosting. Questions: support@cloudnesthosting.net.
Plans and service scope
Your order identifies the selected plan, billing cycle, price and applicable setup fee. Hosting-only plans provide hosting and the stated resource limits; they do not include a custom website build or ongoing content edits. Website and email storage share the plan storage allowance. Mailbox counts and per-mailbox limits apply as shown in the plan description.
Website + Care
Starter includes a templated one-page website, Business up to three pages, and Plus up to five pages. You provide the text, images and branding and must have permission to use them. Website + Care includes hosting, SSL, business email within the stated limits, backups, security and uptime monitoring, WordPress and plugin updates, and ticket support.
Monthly content changes cover existing text and images: Starter includes one request up to 15 minutes total per month; Business two requests up to 30 minutes total; Plus four requests up to 60 minutes total. Unused changes do not roll over. Extra pages, redesigns, e-commerce, custom programming and premium licenses require a separate quote. Hosting activation does not mean the website build is complete; build work and ongoing care require onboarding and site setup.
Billing and cancellation
Services renew on the monthly or annual billing cycle selected at checkout until cancelled. Prices and applicable taxes are shown during ordering. Monthly Website + Care has a $50 setup fee and no minimum term. Annual Website + Care waives the setup fee. Submit cancellation through your client account before the next renewal date. Download the website and email data you need before service ends. Refund eligibility is governed by our Refund Policy.
First-year domain promotion and domain terms
Website + Care includes the first year of one standard, non-premium .com domain registration or eligible transfer. Domain availability and transfer eligibility apply. Premium domains and additional domains are excluded. Domain renewals from year two are billed separately at the then-current renewal price. Domain registration, renewal and third-party charges are non-refundable as described in the Refund Policy. Keep your domain contact details current and review renewal notices promptly. Domain services are also subject to the applicable registrar and registry requirements.
Backups, updates and monitoring
Backups, software updates and monitoring reduce risk but do not guarantee uninterrupted service, prevention of every security incident or recovery of every change. Keep an independent copy of important website and email data. Contact support for restore assistance and current retention details. Monitoring alerts require investigation and do not represent a guarantee of immediate repair or a specific uptime percentage.
Acceptable use
Do not use the service for unlawful activity, phishing, malware, unsolicited bulk email, infringement of others’ rights, or activity that compromises the security or availability of shared systems. Keep account credentials secure. We may restrict abusive or compromised activity to protect the service; contact support to resolve an issue. Use resources within your purchased plan limits.
Support and changes
Use the client portal for service and billing requests or email support@cloudnesthosting.net. Work outside the included plan scope requires an agreed quote. Contact us before ordering if your requirements are not covered by the published plan.
These terms do not limit rights required by applicable law.